What to Do if Your Emirates ID Delivery Is Delayed: Troubleshooting and Solutions

The Emirates ID is a crucial identification document for all residents and citizens in the UAE. It serves as proof of identity, facilitates government transactions, and is required for various services, including banking, healthcare, and travel. However, delays in Emirates ID delivery can be frustrating, especially when you need it urgently. If you're facing a delay, the first step is to check your Emirates ID tracking status to determine where the hold-up might be.

If you're facing a delay in receiving your Emirates ID, don't panic. This comprehensive guide will walk you through the possible reasons for the delay, steps to track your application, and actionable solutions to expedite the process.

1. Understanding the Emirates ID Processing and Delivery Timeline

Before assuming there's a delay, it's essential to know the standard processing times:

• Application Submission: After submitting your application (online or via a typing center), it typically takes 2-5 working days for approval.
• Card Production: Once approved, printing the card takes 3-7 working days.
• Delivery: Emirates Post (now part of Emirates Post Group) usually delivers the ID within 5-7 working days after production.

Total Estimated Time: 10-15 working days from application submission to delivery.

However, delays can occur due to various reasons, which we'll explore next.

2. Common Reasons for Emirates ID Delivery Delays

Several factors can contribute to a delayed Emirates ID delivery:

A. Incomplete or Incorrect Application Details

• Misspelled names, wrong passport details, or incorrect address can halt processing.
• Biometric issues (poor fingerprint scans or photo rejection) may require re-submission.

B. High Application Volume

• During peak seasons (e.g., after visa renewals or national holidays), processing times may extend.

C. Postal Service Delays

• Emirates Post may face logistical delays, especially in remote areas.
• Incorrect or unclear address details can lead to failed delivery attempts.

D. Pending Fees or Fines

• Unpaid application fees or outstanding government fines (traffic, visa, etc.) can block ID issuance.

E. Security or Background Checks

• Additional verification may be required for certain nationalities or professions.

3. How to Track Your Emirates ID Delivery Status

Before taking further action, check your application status using these methods:

A. Online via ICP (Federal Authority for Identity, Citizenship, Customs & Port Security) Website

1. Visit ICP's official website.
2. Go to "Services" > "Emirates ID Services" > "ID Card Application Status."
3. Enter your Application Number (PRAN) or Emirates ID Number.
4. Check the status:
   • Under Process: Still in approval or printing stage.
   • Printed & Dispatched: Card has been sent for delivery.
   • Delivered: Check if it was handed to someone else at your address.

B. Via ICP Smart App

1. Download the "ICP UAE" app (iOS/Android).
2. Log in with your UAE Pass or create an account.
3. Navigate to "Track Application" and enter your details.

C. Contacting Emirates Post Customer Service

If the status shows "Dispatched" but you haven't received it:

• Call 600 599 999 (Emirates Post).
• Provide your tracking number (sent via SMS) to locate the package.

4. Step-by-Step Solutions to Resolve Emirates ID Delivery Delays

A. Verify and Correct Application Errors

• If your application was rejected due to errors, visit an ICA Customer Happiness Center or typing center to correct details.
• Ensure your mobile number and address are updated in the system.

B. Follow Up with Emirates Post

• If the card is marked as "Dispatched" but not delivered:
  • Visit the nearest Emirates Post branch with your tracking number.
  • Request re-delivery or collect it in person.

C. Check for Pending Payments or Fines

• Log in to the ICP portal or MOI UAE app to check for unpaid fees.
• Clear any fines via:
  • MOI UAE app
  • Abu Dhabi Police / Dubai Police portals
  • Typing centers or banks

D. Visit an ICA Service Center for Urgent Cases

If your Emirates ID is critically delayed:

1. Locate the nearest ICA Customer Happiness Center (Dubai, Abu Dhabi, Sharjah, etc.).
2. Bring:
   • Original passport & visa copy
   • Application number (PRAN)
   • Emirates ID receipt (if available)
3. Request expedited processing (additional fees may apply).

E. Apply for a Temporary Emirates ID (If Urgently Needed)

• If your ID is delayed but required for transactions, request a temporary digital Emirates ID via the ICP app.
• This e-version is legally valid for 30 days.

5. Preventive Measures to Avoid Future Delays

To ensure smooth Emirates ID processing next time:

• ✔ Double-check application details before submission.
• ✔ Provide a clear and accurate address (include landmarks if needed).
• ✔ Monitor SMS/email updates from ICP and Emirates Post.
• ✔ Renew your Emirates ID at least 1-2 months before expiry to avoid rush periods.

6. What If Your Emirates ID Is Lost During Delivery?

If tracking shows "Delivered" but you never received it:

1. Contact Emirates Post immediately to confirm who signed for it.
2. File a lost ID report via ICP's website or app.
3. Apply for a replacement (AED 300 fee + additional charges if urgent).

Final Thoughts: Patience and Proactiveness Are Key

While Emirates ID delays can be inconvenient, most issues can be resolved by tracking your application, correcting errors, and following up with authorities. If standard processing takes longer than expected, visiting an ICA service center or contacting Emirates Post directly often speeds up resolution.

By staying informed and proactive, you can minimize delays and ensure you receive your Emirates ID as quickly as possible.

This guide should help you navigate any Emirates ID delivery delays efficiently. Stay patient, follow the steps, and you'll have your ID in hand soon!